Payment Processing

Which payment gateway does Donorbox support?
Donorbox only works with Stripe and PayPal We support Stripe because it provides the facility for auto-updating expired cards, Apple Pay, ACH donations,...
Fri, 16 Mar, 2018 at 10:56 AM
How do I refund a donation?
To refund a donation made via Stripe, use the refund link located on your dashboard to refund the donation. The donation will also be removed from the donat...
Sat, 30 Jun, 2018 at 7:34 AM
Are there any fees associated with withdrawing funds that are a different currency than my country's currency?
No, Donorbox does not have any fees associated with withdrawing currencies different than your own. Additionally, neither does Stripe or PayPal. Rather, &qu...
Thu, 22 Mar, 2018 at 2:50 PM
Can donations be made with a routing or account number only?
Unfortunately, it is not possible for donations to be made using a routing or account number. This is for both security purposes and ease of use. Passing ou...
Thu, 26 Jul, 2018 at 4:31 PM
Is Stripe's smarter saved card feature enabled on Donorbox?
Stripe has a feature called smarter saved cards that allows a card to continue to work even if the original card has been replaced by the bank. It means tha...
Tue, 14 Aug, 2018 at 11:09 AM
What happens in the case of a disputed donation or a chargeback?
On the very rare occasion that a dispute is filed against an organization on Donorbox, Stripe will reverse the total amount donated (plus a $15 dispute fee ...
Tue, 14 Aug, 2018 at 3:28 PM
Does Donorbox support Indian non-profits?
Since Stripe is in beta mode (invite only) in Inda, Donorbox currently supports Indian non-profits trough PayPal. However, if your organisation in India has...
Mon, 5 Nov, 2018 at 6:01 AM