Is Stripe required for Donorbox? Can I use PayPal?
You can accept donations with PayPal. To do so, add your PayPal account email in your Donorbox account settings.  However, we highly recommend usin...
Fri, 16 Mar, 2018 at 2:11 PM
How do I remove PayPal from my Donorbox forms?
In your account settings page (, scroll to the bottom to find the PayPal email textbox. Simply remove the PayPal email from t...
Fri, 16 Mar, 2018 at 2:28 PM
How do I add PayPal to the donation forms?
 To accept donations with PayPal, select the "Payment Methods" link in your account settings and enter your PayPal account in the field shown belo...
Mon, 30 Jul, 2018 at 11:49 AM
Our PayPal donation is not getting recorded in the Donorbox dashboard. How do we fix this?
Your Paypal account's IPN (instant payment notification) may be turned off. Please follow these steps to turn it back on.  Please note: You will al...
Fri, 16 Mar, 2018 at 2:46 PM
How do donors cancel Paypal recurring donations?
Recurring donations made with PayPal must be canceled on the dashboard. Click the link for instructions how to do this:
Fri, 16 Mar, 2018 at 2:50 PM
Does PayPal Express Provide A Guest Checkout?
Yes, PayPal Express has a great guest checkout option. First, PayPal checks to see if you have ever logged in before. If you have not logged into PayPal bef...
Fri, 4 May, 2018 at 1:50 PM
Do I need a Paypal Business account?
Donorbox has implemented some measures to strengthen and improve our integration with PayPal.   This means that Organizations may only connect business/mer...
Mon, 9 Jul, 2018 at 9:15 AM
Why are my donations being logged as an "order" and as a "payment" on PayPal?
When a transaction is made on PayPal, it is first logged as an "order" to open the payment dialogue. Once the payment has successfully processed, ...
Fri, 5 Oct, 2018 at 1:01 PM
How to edit recurring Paypal donations as an organization
As an organization, it is possible for you to edit a donor's recurring PayPal donation, if requested.  You can change amounts or cancel the recurring p...
Fri, 30 Nov, 2018 at 12:55 AM