Recurring Donations

When will our recurring donations get charged?
Recurring donations are charged on the same day next month that you initiate the first donation by default. For example, if you made your donation on Feb 20...
Fri, 11 Aug, 2017 at 11:50 AM
How are expired cards or new card numbers handled for recurring donations?
In majority of the cases the expired saved card will still continue to work. This is a smarter card save feature from our payment processor Stripe. Therefor...
Tue, 30 May, 2017 at 11:08 AM
How do I cancel recurring donations as an organization?
Once you've logged into Donorbox, click the "Recurring Donations" tab at the top of the page. You will then be brought to a list of all you...
Thu, 6 Jul, 2017 at 7:44 PM
How do I cancel recurring donation as donor?
After a monthly donation is made, the donor will get an email to setup his Donorbox donor account. To cancel your recurring donation as a donor, go to d...
Tue, 25 Jul, 2017 at 5:35 PM
How do I edit my recurring donation amount as a donor?
After a monthly donation is made, the donor will get an email to setup his Donorbox donor account. The setup process is simply adding a password. His donati...
Tue, 25 Jul, 2017 at 5:17 PM
How do I edit my recurring donation amount as an organization?
To edit your recurring donation as an organization, go to donorbox.org and log in to your organization account by clicking the "Org Login" tab at ...
Thu, 27 Jul, 2017 at 12:54 PM
Can I create a form exclusively for recurring donations?
Yes, you can create a form made only for monthly recurring donations – essentially removing the “one-time donation” option. This article on our blog will wal...
Tue, 18 Apr, 2017 at 1:42 PM
How does recurring donations work? Can the donor or the organization manage their recurring plans?
After the donor completes a monthly donation, we send her an email to establish her Donorbox donor account. The process is simply adding a password.  ...
Tue, 30 May, 2017 at 11:27 AM
How do I edit my payment info for a recurring donation?
To edit your recurring donation as a donor, go to donorbox.org and log in to your donor account by clicking the "Donor Login" tab at the top of th...
Thu, 27 Jul, 2017 at 12:53 PM
Will monthly recurring donors get their receipts emailed every month?
 Yes. The donor and the organization will get receipts emails every month when their donation gets processed.
Mon, 26 Jun, 2017 at 3:32 PM