Recurring Donations

When will our recurring donations get charged?
Recurring donations are charged on the same day the following month that you initiate the first donation by default. For example, if you made your donation ...
Thu, 15 Mar, 2018 at 11:15 AM
How are expired cards or new card numbers handled for recurring donations?
In the majority of cases, a saved card will continue to work after it has expired. This is because of the smarter card save feature from our payment process...
Thu, 15 Mar, 2018 at 11:20 AM
How do I cancel recurring donations as an organization?
Once you've logged into Donorbox, click the Recurring Donations tab at the top of the page. You will then be brought to a list of all your recurring...
Thu, 15 Mar, 2018 at 11:28 AM
How do I cancel recurring donations as a donor?
After a monthly donation is made, the donor will receive an email to set up their Donorbox donor account. To cancel your recurring donation as a donor, ...
Thu, 15 Mar, 2018 at 11:36 AM
How do I edit my recurring donation amount as a donor?
After a monthly donation is made, a donor will get an email to set up their Donorbox donor account by creating a password. The donation email will be their ...
Mon, 26 Mar, 2018 at 5:02 AM
How do I edit my recurring donation amount as an organization?
To edit your recurring donation as an organization, go to donorbox.org and log in to your organization account by clicking the Org Login link at the top of ...
Thu, 15 Mar, 2018 at 11:56 AM
Can I create a form exclusively for recurring donations?
Yes, you can create a form made only for monthly recurring donations – essentially removing the “one-time donation” option. This article on our blog will wal...
Tue, 18 Apr, 2017 at 1:42 PM
How do recurring donations work? Can the donor or the organization manage their recurring plans?
After the donor completes a monthly donation, we send them an email to establish their Donorbox donor account. This is done by creating a password. ...
Thu, 15 Mar, 2018 at 12:06 PM
How do I edit my payment information for a recurring donation?
To edit your recurring donation as a donor, go to donorbox.org and log in to your donor account by clicking the Donor Login link at the top of the page. If ...
Thu, 15 Mar, 2018 at 12:10 PM
Will monthly recurring donors get their receipts emailed every month?
 Yes. The donor and the organization will receive their receipts via email every month when their donation gets processed.
Thu, 15 Mar, 2018 at 12:17 PM