Getting Started

Default solution folder, feel free to edit or delete it.

How do I retrieve my donor account?
To retrieve your donor account, go to donorbox.org and click the "Donor Login" link at the top of the page. Then, click the "Retrieve my don...
Wed, 14 Mar, 2018 at 7:48 AM
Can I use Donorbox for my political campaign?
Yes, you can! A variety of political leaders such as candidates for US Senate and local officials from around the world are currently using Donorbox to rais...
Wed, 11 Jul, 2018 at 3:21 PM
Does Donorbox work in the UK with Gift Aid?
Yes! Many great charities, political organisations, and nonprofits in the United Kingdom are using Donorbox. Donorbox also has the ability for your UK dono...
Wed, 14 Mar, 2018 at 7:51 AM
Which countries does Donorbox support?
Donorbox works in the 25 countries that our main payment processor, Stripe, operates in. See https://stripe.com/global for the complete list. Donorbox also...
Wed, 14 Mar, 2018 at 8:12 AM
How does our organization pay for the Donorbox platform fee?
Donorbox is free if you get less than $1,000 in donations per month. If you reach $1,000 in a month, we charge a small platform transaction fee of 1% for th...
Wed, 1 Aug, 2018 at 8:25 AM
Activating a Stripe account
In order to accept live payments, ensure that your Stripe account is activated. If it's not, log in to your stripe.com dashboard and hit "Activate...
Wed, 14 Mar, 2018 at 8:30 AM
How can I search for a recurring donor/donation?
If you need to find a specific donor, you can use your browsers search function to find them. Please enter Ctrl+F (Windows) or Cmd+F (Mac) on your browser, ...
Wed, 28 Mar, 2018 at 1:22 PM
Is there a demo site that I can use to test a Donorbox organization account out?
Yes we have a sandbox demo site on dboxm.com! Click here to create an organization test account on our demo site. You can either set up an account using you...
Wed, 30 May, 2018 at 11:14 AM
How To Create a Donorbox Org Account
The first step to using Donorbox is to create an Org (short for 'Organization') account. It's a really simple process and we do not require a...
Thu, 23 Aug, 2018 at 5:23 AM