Organization FAQ

Our most frequently asked questions.

When will funds get transferred to our bank account?
Stripe Donations Stripe will automatically transfer your funds from your Stripe account to your bank account, based on the transfer schedule listed on your...
Mon, 2 Jan, 2017 at 4:16 PM
Can more than one Org member receive donation notifications?
Yes, you can add up to four donation notification recipients who will be directly notified when you receive a donation.  To add an additional donation not...
Tue, 18 Apr, 2017 at 10:04 AM
How do I make a test donation on my donation form?
Currently, the best way to test your donation is to make a small donation to test your email receipt. Afterwards, use the refund link on your dashboard to r...
Tue, 13 Mar, 2018 at 1:42 PM
I tried to log in as an organization but it says my email cannot be found.
In the Donorbox header there are two interface for login. Donor login and Org login. This may be confusing at first glance. When trying to log in, please us...
Tue, 13 Mar, 2018 at 1:45 PM
Does Donorbox send donation receipts?
Yes, Donorbox sends automated donation receipts to your donors.  The receipt templates are customizable with your images and text. Here is an example of wh...
Wed, 11 Oct, 2017 at 12:35 PM
How do recurring donors manage their recurring plan?
After a donor makes a recurring donation, we send them an email instructing them to set up a password for their donorbox.org donor account. With this accoun...
Tue, 13 Mar, 2018 at 1:59 PM
Can I use Donorbox if I am not a nonprofit?
Yes, you can use Donorbox to raise funds even if you are not a nonprofit organization. Many for-profit businesses, big and small, have raised donations for ...
Tue, 3 Apr, 2018 at 11:29 AM
Can I add a donate button to my organization's Facebook page?
Yes, Facebook has an option to add a donate button at the top of your Facebook page (bottom right corner of your cover photo). This article on our blog expl...
Tue, 18 Apr, 2017 at 2:14 PM
Do I need SSL for my website?
You will need SSL if you want to embed your donation form or your popup donation form onto your website. If you are just linking to your https://donorbox.or...
Tue, 18 Apr, 2017 at 3:22 PM
Can nonprofits get discounted processing fees?
If you are a registered 501c3 nonprofit, please contact sales+nonprofit@stripe.com to get discounted Stripe fees and go to www.paypal.com/charities/ to get ...
Tue, 18 Apr, 2017 at 3:27 PM