Organization FAQ

Our most frequently asked questions.

When will funds get transferred to our bank account?
Donorbox uses Stripe and PayPal as its payment processors. They each have their own policies regarding how often they pay out, how long it takes to process ...
Tue, 7 Aug, 2018 at 6:17 AM
Can more than one member of our organization receive donation notifications?
Yes, you can add up to four donation notification recipients who will be directly notified when you receive a donation.  To add an additional donation n...
Fri, 3 Aug, 2018 at 2:12 PM
How do I make a test donation on my donation form?
Currently, the best way to test your donation is to make a small donation to your organization on your campaign form. Afterwards, use the refund link on you...
Fri, 3 Aug, 2018 at 2:18 PM
I am trying to log into my organization account, but it says my email cannot be found
In the navigation bar, you'll notice that there is a Donor Login and an Org Login. This may cause some confusion. Please be sure to select Org Login wh...
Fri, 3 Aug, 2018 at 2:26 PM
Does Donorbox send donation receipts?
Yes, Donorbox sends automated donation receipts to your donors.  The receipt templates are customizable with your images and text. Here is an example of...
Fri, 3 Aug, 2018 at 2:39 PM
How do recurring donors manage their recurring plan?
After a donor makes a recurring donation, we send them an email instructing them to set up a password for their donorbox.org donor account. With this accoun...
Tue, 13 Mar, 2018 at 1:59 PM
Can I use Donorbox if I am not a nonprofit?
Yes, you can use Donorbox to raise funds even if you are not a nonprofit organization. Many for-profit businesses, big and small, have raised donations for ...
Tue, 3 Apr, 2018 at 11:29 AM
Can I add a donate button to my organization's Facebook page?
Yes, Facebook has an option to add a donate button at the top of your Facebook page (bottom right corner of your cover photo). This article on our blog expl...
Tue, 18 Apr, 2017 at 2:14 PM
Do I need SSL for my website?
You will need SSL if you want to embed your donation form or your popup donation form onto your website. If you are just linking to your https://donorbox.or...
Tue, 18 Apr, 2017 at 3:22 PM
Can nonprofits get discounted processing fees?
If you are a registered 501c3 nonprofit, please contact sales+nonprofit@stripe.com to get discounted Stripe fees and go to www.paypal.com/charities/ to get ...
Tue, 18 Apr, 2017 at 3:27 PM