Canceling Stripe Recurring Donations


Once you've logged into Donorbox, click the Recurring Donations tab at the top of the page.

You will then be brought to a list of all your recurring donation plans. Find the plan you wish to cancel and click the Edit button on the right.

Then, click the red Cancel button. 


Canceling PayPal Recurring Donations


Paypal recurring donations can only be cancelled by the donors themselves. The donor needs to log into their PayPal account and do the cancellation from there. It is not possible for Donorbox or the organization to do this for them.

For the most up-to-date information on how to cancel PayPal donations, please go to https://www.paypal.com/us/selfhelp/article/How-do-I-cancel-an-automatic-payment-I-have-with-a-merchant-FAQ2058.