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When will funds get transferred to our bank account?
Can more than one member of our organization receive donation notifications?
How do I make a test donation on my donation form?
I am trying to log into my organization account, but it says my email cannot be found
Does Donorbox send donation receipts?
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How do I retrieve my donor account?
Can I use Donorbox for my political campaign?
Does Donorbox work in the UK with Gift Aid?
Which countries does Donorbox support?
How does our organization pay for the Donorbox platform fee?
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How does Donorbox keep payment data secure?
Is Donorbox PCI Compliant?
Is SSL required when embedding the form or using the modal popup?
How do I delete or deactivate a donation form?
How do I change the language on my donation form?
How do I add the option for donation designation?
How can I copy a campaign?
See all 47 articles
ACH Bank Donations
How long does it take for ACH bank donation to arrive?
What are the processing fees for ACH Bank donations?
My bank isn't listed for ACH bank transfer. What can I do?
How To Enable Annual Recurring Donations
How To Enable Weekly Recurring Donations
When will our recurring donations get charged?
How are expired cards or new card numbers handled for recurring donations?
What happens to existing recurring donations if I change my Stripe account?
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How can I add offline donations (cash, checks, or credit card processed by other sources)?
How do I generate CSV/Excel reports of the donations?
How do I access a donor's response to additional questions?
My donor made a typo when entering their email address. How do I correct it?
How can I sort through my donors?
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How can I embed my donation form on my website?
How do I embed my Donate button on my website?
Can I embed my donation form in an email?
Why is 'admin control: dashboard edit' visible on my website?
How to Get Auto-Generated Code to Install Donorbox into a Website
I'm missing donation funds / donations have not been transferred to my bank account
How do I change the bank account that my donations are deposited to?
Can I deposit funds to multiple banks?
How do I match the donation that makes up a Stripe deposit transfer?
Is there a limit to how much I can receive with ACH bank transfers?
See all 6 articles
How do I retrieve my donor account to manage my recurring donations?
How to close a donor account
Which payment gateway does Donorbox support?
How do I refund a donation?
Are there any fees associated with withdrawing funds that are a different currency than my country's currency?
Can donations be made with a routing or account number only?
Is Stripe's smarter saved card feature enabled on Donorbox?
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How do I test the receipt emails?
How to send a PDF copy of the donation receipt in donor receipt emails
How to edit year-end receipts and year-end emails
How to send a Year-end receipt to a single donor
How to send Year-end receipts to all of your donors
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How to update card statement descriptor?
When sharing my campaign Facebook, the image or the description isn't showing up correctly.
Where can I find a list of matching donations?
Can company matching be disabled for a specific campaign?
API & Zapier Integration
How to connect with Zapier
How to connect Donorbox with Kindful
What apps can I connect to Donorbox with Zapier?
I can't connect my Donorbox account to Zapier
How to get an API key
Is Donorbox GDPR Compliant?
My organization is located in the EU do I need to sign a Data Processing Agreement?
How to Add Internal Notes for Donation Records
How to edit donation details
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