How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
When will funds get transferred to our bank account?
Can more than one member of our organization receive donation notifications?
How do I make a test donation on my donation form?
I am trying to log into my organization account, but it says my email cannot be found
Does Donorbox send donation receipts?
See all 25 articles
How do I retrieve my donor account?
Can I use Donorbox for my political campaign?
Does Donorbox work in the UK with Gift Aid?
Which countries does Donorbox support?
How does our organization pay for the Donorbox platform fee?
See all 9 articles
How does Donorbox keep payment data secure?
Is Donorbox PCI Compliant?
Is SSL required when embedding the form or using the modal popup?
How do I delete or deactivate a donation form?
How do I change the language on my donation form?
How do I add the option for donation designation?
How can I copy a campaign?
See all 46 articles
ACH Bank Donations
How long does it take for ACH bank donation to arrive?
What are the processing fees for ACH Bank donations?
My bank isn't listed for ACH bank transfer. What can I do?
How To Enable Annual Recurring Donations
How To Enable Weekly Recurring Donations
When will our recurring donations get charged?
How are expired cards or new card numbers handled for recurring donations?
What happens to existing recurring donations if I change my Stripe account?
See all 24 articles
How can I add offline donations (cash, checks, or credit card processed by other sources)?
How do I generate CSV/Excel reports of the donations?
How do I access a donor's response to additional questions?
My donor made a typo when entering their email address. How do I correct it?
How can I sort through my donors?
See all 11 articles
How can I embed my donation form on my website?
How do I embed my Donate button on my website?
Can I embed my donation form in an email?
Why is 'admin control: dashboard edit' visible on my website?
I'm missing donation funds / donations have not been transferred to my bank account
How do I change the bank account that my donations are deposited to?
Can I deposit funds to multiple banks?
How do I match the donation that makes up a Stripe deposit transfer?
Is there a limit to how much I can receive with ACH bank transfers?
See all 6 articles
How do I retrieve my donor account to manage my recurring donations?
How to close a donor account
Which payment gateway does Donorbox support?
How do I refund a donation?
Are there any fees associated with withdrawing funds that are a different currency than my country's currency?
Can donations be made with a routing or account number only?
Is Stripe's smarter saved card feature enabled on Donorbox?
See all 7 articles
How do I test the receipt emails?
How to send a PDF copy of the donation receipt in donor receipt emails
How to edit year-end receipts and year-end emails
How to send a Year-end receipt to a single donor
How to send Year-end receipts to all of your donors
See all 6 articles
How to update card statement descriptor?
I shared my Donorbox donation page on Facebook, but it isn't showing up
Where can I find a list of matching donations?
Can company matching be disabled for a specific campaign?
API & Zapier Integration
How to connect with Zapier
How to connect Donorbox with Kindful
What apps can I connect to Donorbox with Zapier?
I can't connect my Donorbox account to Zapier
How to get an API key
Is Donorbox GDPR Compliant?
My organization is located in the EU do I need to sign a Data Processing Agreement?
How to Add Internal Notes for Donation Records
How to edit donation details
Is Stripe required for Donorbox? Can I use PayPal?
How do I remove PayPal from my Donorbox forms?
How do I add PayPal to the donation forms?
Our PayPal donation is not getting recorded in the Donorbox dashboard. How do we fix this?
How do donors cancel Paypal recurring donations?
See all 8 articles
How to enable Ecommerce tracking on Google Analytics
Analytics tracking ID (ex: UA-XXXXXXXXX-X) is displayed on the donation box
Organization Account Settings
How do I close my account?
A donor is prompted to click reCAPTCHA verification on the donation form, but no reCAPTCHA is shown.
How to change account ownership
How do I change the timezone in my donation receipt and dashboard?
How to Embed a Donation Form in Squarespace
How to place a donate button in the center of block when a popup modal is embedded (Squarespace)
How to center the donation form on my Squarespace page
The Donorbox widget sometimes gets cut off. How do I fix this? (Squarespace)
How to Install a Donorbox Donate Button in Your Squarespace Website
How to Embed a Donation Form in Wix
Adding the donation button to a WIX site
Why does the PayPal redirect gets stuck on my Wix site?
How to add a popup donation form in Wix.
How to embed a donation form in a Weebly webpage?
How to install the Donorbox donate button on a Weebly site
Do I need SSL on my Weebly site? If so, how do I install it?
How to center donation form on a Weebly page?
How Do I Integrate Donorbox Forms Into My Weebly Website?
How to embed a donation form or use a donate button on a Wordpress site?
How to center the donation widget on a Wordpress site
How to pre-fill fields in a Wordpress Donorbox form
How to integrate Donorbox in Joomla
How to enable MailChimp integration
How to set a MailChimp list to export to on each form
How can I embed donation forms to WordPress using the plugin?
How to pass donation details to Facebook Pixel and Google AdWords conversion tracking
How to set up Google Analytics tracking for the donation form
Cross domain tracking for google analytics
Donation Source Tracking
Track source of the donations using UTM parameters
Stripe Merchant Account
Stripe Setup Errors
I receive the error message "this connected account cannot currently make live charges" when I try to donate
How do we mark a donation as recurring in Salesforce?
How can Donorbox export data to Salesforce NPSP?
How to map the Salesforce's Payment Method Picklist field or Picklist field in general
How does Donorbox avoid duplicate contacts on salesforce?
What are the different types of donorbox fields that map with Salesforce types?
See all 7 articles
Fight Scam Donations
How can I reduce the number of fraudulent donations made by scammers?
Help Desk Software