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When will funds get transferred to our bank account?
Can more than one Org member receive donation notifications?
How do I make a test donation on my donation form?
I tried to login as an organization but it says my email cannot be found.
Does Donorbox send donation receipts?
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How do I retrieve my donor account?
Can I use Donorbox for my political campaign?
Does Donorbox work in the UK with Gift Aid?
Which countries does Donorbox support?
How does our organization pay for the Donorbox platform fee?
See all 6 articles
How does Donorbox keep payment data secure
Is Donorbox PCI Compliant
Is SSL required when embedding the form or using the modal popup?
How do I delete or de-activate a donation form?
How do I change the language on my donation form?
How do I add the option for donation designation?
How can I copy a campaign?
See all 37 articles
ACH Bank Donations
How long does it take for ACH bank donation to arrive?
What are the processing fees for ACH Bank donations?
When will our recurring donations get charged?
How are expired cards or new card numbers handled for recurring donations?
How do I cancel recurring donations as an organization?
How do I cancel recurring donation as donor?
How do I edit my recurring donation amount as a donor?
See all 15 articles
How can I add offline donations (cash, checks, or credit card processed by other sources)?
How do i generate csv / excel reports of the donations?
How do I access a donor's response to additional questions?
My donor made a typo on his email address, how do I correct it?
How can I sort through my donors?
See all 10 articles
How can I embed my donation form on my website?
How do I embed my Donate button on my website?
Can I embed my donation form in an email?
I'm missing donation funds, they are not transferred to my our bank account.
How do I change the bank account that my donation are deposited to?
Can I deposit funds to multiple banks?
How do i match the donation that makes up a stripe deposit transfer?
How do I retrieve my donor account to manage my recurring donations?
How to close my donor account?
Which payment gateways does Donorbox support
How do I refund a donation?
How to test the receipt emails?
Send pdf copy of the donation receipt in donor receipt emails
How to edit Year-end receipts and Year-end emails
How to send Year-end receipt to a single donor
How to send Year-end receipts to all your Donors
Card statement for donor's doesn't include org name
Shared donorbox donation page on Facebook doesn't show latest changes
Where to find list of matching donations?
Can company matching be disable for specific campaign?
Is Stripe required for Donorbox or can you use it with PayPal only?
How do I remove PayPal from my Donorbox forms?
How do we add PayPal to our donation forms?
Our PayPal donation is not getting recorded in the Donorbox dashboard. How do we fix this?
How do donors cancel Paypal recurring donations?
How to enable google analytics ecommerce
Analytics tracking id like "UA-XXXXXXXXX-X" is displayed on the donation box
Organization Account Settings
How do I close my account?
It says "To confirm that you are not a spam bot, please click on the reCAPTCHA verification below", But no reCAPTCHA is shown in the form.
How to change the timezone in my donation receipt and dashboard?
How to place donate button in center of block when popup modal embed (Squarespace)
Center donation form on Squarespace page.
Donorbox widget resizing issue on squarespace
Adding donation button to WIX site
Why doesn't the PayPal redirect gets stuck on my Wix site?
Do I need SSL on my Weebly site? If so, how do I install it?
Install the Donorbox donate button on a Weebly site
How to center donation form on a Weebly page?
How to embed a donation form or use a donate button on a Wordpress site?
How to center the donation widget on wordpress site
How to prefill fields in Wordpress Donorbox form?
How to integrate donorbox in Joomla?
How to enable mailchimp integration?
How to set a mailchimp list to export to on each form?
How to pass donation details to Facebook Pixel and Google Adwords conversion tracking?
How to setup google analytics tracking for the donation form?
Stripe Merchant Account
Stripe Setup Errors
Got an error message "This connected account cannot currently make live charges." when trying to donate.
In Salesforce how do we mark a donation as recurring?
How can Donorbox export data to Salesforce NPSP?
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